At Premier Heating and Air, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

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1. Information We Collect

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We may collect the following types of information:

• Personal Information: Name, email address, phone number, physical address, and any other information you voluntarily provide via forms, service requests, or communications.

• Service Information: Details related to your HVAC system, service history, appointments, and requested services.

• Usage Data: Information about your interaction with our website, including IP address, browser type, pages visited, and access times.

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2. How We Use Your Information

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We may use the information we collect to:

• Provide, schedule, and manage HVAC services

• Communicate with you regarding service updates, appointments, and promotions

• Improve our website and customer experience

• Send occasional marketing emails (with your consent)

• Comply with legal obligations

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3. Sharing Your Information

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• Text messaging originator opt in data and consent; this information will not be shared with any third parties.  We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.  We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

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4. Verbal Opt-In 

Premier Heating and Air will be collecting opt-in verbally from our customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they will be asked to provide the phone number, and staff is trained to ask the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent". They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Terms and Conditions

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5. Form Submission

By submitting this form and signing up for texts, you consent to receive text messages from Premier Heating and Air Conditioning at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg and data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. information will not be shared with third parties for marketing or promotional purposes. Terms and Conditions

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6. Data Security

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We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

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7. Your Rights and Choices

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You have the right to:

• Request access to your personal data

• Correct or update your information

• Request deletion of your personal data

• Opt-out of marketing communications

To exercise these rights, please contact us at  901-388-9091.

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8. Cookies and Tracking

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We may use cookies or similar technologies to improve your browsing experience. You can choose to disable cookies through your browser settings, although some parts of the website may not function properly as a result.

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9. Children’s Privacy

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Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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11. Account Login Privacy

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Our website allows you to log into your Premier Heating and Air account, through a separate window. The information will not be saved on premierheatingandairtn.com, but some information may be collected while visiting the "Sign In" page on the website.

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12. Contact Us

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If you have questions or concerns about this Privacy Policy, please contact:

Premier Heating and Air
1350 Munford Ave, Munford, TN
901-388-9091
 

Learn more on our Terms and Conditions page.